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Assistance

Returns & Exchanges

  • Returns & Exchanges

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received.

    Merchandise must be returned within 30 days of receipt of merchandise.

    Gifts

    When a gift is returned, a Neiman Marcus Group Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than a Merchandise Credit Gift Card.

    By Mail

    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

    If you use a SmartLabel, a fee will be deducted from your refund. If you prefer not to use the SmartLabel, please ship the item prepaid and insured to Sales Division, 4121 Pinnacle Point Drive, Dallas, TX 75211. For a replacement shipping label, please call 1.800.456.5488..

    Other Items

    All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.

    Please allow 10-14 days for the processing of your return.

    In Store

    LastCall.com purchases may be returned to the Customer Service department at a Last Call store. LastCall.com returns will not be accepted in the Neiman Marcus full-line stores. .Merchandise must be in saleable condition and be accompanied by the original packing slip in order for the Last Call store to accept it.

    Store Purchases

    Any merchandise purchased at a Last Call store should be returned to a Last Call store.