Can I use my gift card online?
Yes, please see the Last Call Gift Card® policy.

How long does it take to process a Smart Label return?
Please allow 7-10 days for the package to reach our fulfillment center.  Allow an additional 3-5 days for the credit to be processed. 

How do I place an order?
You may place your order online or by calling a customer service representative at 1-800-456-5488.

When I put something in my shopping cart, does it guarantee I have the merchandise?
Placing an item in your shopping cart does not guarantee it will be available when you are ready to make your purchase.

Is it secure to enter my credit card information online?
Yes, please see our Security & Privacy Guarantee.

How do I pay my bill online?
Please see the Neiman Marcus credit card page.

Where do I enter a promotion code?
A promotion code should be added to the appropriate field at the bottom of “your shopping bag.”

I saw an item on the website, and now it has disappeared. Why?
Item quantities are limited and are removed from the site when they are no longer available for purchase.

What is a pre-order?
A pre-order allows you to reserve merchandise before it is available for shipment.

How do I know if apparel is true to size?
Sizing may vary by designer. Please see our Size Guide Assistance Page.

How long does it take to get my exchange or refund?
On average you should allow up to 30 days to receive an exchange or refund.

How long does it take for a Virtual Gift Card to process?
Within the next business day of order completion, the Virtual Gift card will be e-mailed to the gift recipient.  Orders for Virtual Gift cards may be subject to additional verification before fulfillment.

My Virtual Gift Card link says it is invalid. Why?
If you have clicked your Virtual Gift Card link and the page states your Virtual Gift Card is invalid, your URL link has wrapped and is not populating completely in your browser. To access the gift card, please copy and paste the entire URL into a new browser.

Where is my order in my “order history”?
Please see our Order Status & History page.

How do I unsubscribe from e-mails?
Please click here to unsubscribe from e-mails.

How do I change my e-mail address for my login?
Sign in to your Account using your current e-mail address and password.  Once you have successfully signed into your Account, you may change the e-mail address by clicking on ‘Edit your Account Information.’

How do I change my e-mail address for marketing e-mails?
To change your e-mail address for marketing e-mails, you will need to unsubscribe your old e-mail address and sign up again with your new e-mail address.

What is the cut-off time for express delivery?
Please see our Shipping page for more information.

Can I use my Neiman Marcus or Bergdorf Goodman card for purchases?
Yes, you may use your Neiman Marcus or Bergdorf Goodman credit card on Last Call purchases.

What forms of payment are accepted online?
Please see our Credit Card use information.

How do I track my order?
To track your order, if you are registered with our site and were signed in at the time of the order, please click on ‘Account’ and sign in. Once you are signed in, click the ‘View” button next to ‘Web Order History’. Find your order number and click it; under the status column you can click the link to track the order. For unregistered customers, please call us at 1-800-456-5488 for tracking information.

How do I return or exchange my order?
Please view our Returns & Exchanges policy.

I can’t find the item I am looking for. How do I search for it?

• Type a descriptive keyword or item number in the ‘Enter Search’ box found at the top of the website
• Navigate the website to find the particular item