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Assistance

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Shipping & Order Status

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  • Shipping Information

    Merchandise Total* Standard** 2-Day*** Overnight***
    $50.00 and under $5.00 $15.00 $22.00
    $50.01 - $100.00 $7.00 $17.00 $24.00
    $100.01 - $150.00 $9.00 $19.00 $26.00
    $150.01 - $200.00 $11.00 $21.00 $28.00
    $200.01 - $300.00 $13.00 $23.00 $30.00
    $300.01 - $400.00 $15.00 $25.00 $32.00
    $400.01 - $500.00 $17.00 $27.00 $34.00
    $500.01 - $1000.00 $19.00 $29.00 $36.00
    Over $1000.00 $21.00 $31.00 $38.00

    * Total value of merchandise before tax or other charges.
    ** Shipping charges and times may vary by merchandise.
    *** This service is not available for some zip codes.

    Shipping is the charge for catalog and internet order processing, item selection, packaging, transport, and handling. Special requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift box, gift wrap, and monogramming. Shipments and deliveries occur only on weekdays. Shipping is subject to change and will be determined at time of order.

    Orders placed after 12:00 noon (CT) Friday will be processed Monday. Shipping charges and times may vary by merchandise. A signature may be required, and there may be additional charges if more than one delivery attempt is required.

    Last Updated October 23, 2017

  • Additional Shipping Information

    • Items ordered together may be shipped separately. Total shipping charges will be divided between all shipments but not necessarily evenly.
    • For orders that require more than one package, the additional charge for second business day and next business day deliveries will be per package.
    • Returns may affect final shipping charges. Shipping charges are not refundable unless merchandise is damaged or defective.
    • For orders of multiple items from different catalogs, shipping charges will be based on the information in the most current catalog.
    • Shipping charges may vary for catalog orders and online orders.
    • Items requiring special delivery have shipping charges indicated on the product page. For those items only, the amount displayed is the total shipping charge.
    • In compliance with U.S. Department of Transportation rules, restricted items such as fragrances must be delivered via standard shipping and cannot be shipped to APO, FPO & DPO addresses.

    Last Updated September 21, 2018

  • U.S. Territories

    Add $5.00 to the applicable shipping charges for standard shipping. Your order should arrive in approximately 7 to 10 business days if ordered by 12:00 noon (CT).

    Last Updated October 23, 2017

  • Drop Ship Items

    Drop ship items are shipped directly from the manufacturer to your door. Second day and next day shipping are not available on these items. These items cannot be delivered to APO, FPO, or P.O. Boxes and cannot be gift-wrapped. Additional time should be allowed for processing the order, and heavy items may take up to 4 to 6 weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order.

    Last Updated October 23, 2017

  • International Deliveries

    A base shipping charge will be quoted at the time of order placement that could be amended at a later date for additional charges in the foreign country. Transit days to the recipient will vary depending upon the destination country. Duties and taxes will be the responsibility of the recipient.

    Last Updated October 23, 2017

  • Price Adjustments

    Price matching and/or price adjustments cannot be granted for items on this site.

    Last Updated October 23, 2017

  • Restricted/Hazardous (HAZMAT) Items

    Certain customer commodities are considered hazardous materials, such as aerosols, nail polish, fragrances, and other alcohol-based products; our policy is to ship these items as standard shipping (ground only) to continental U.S. locations and Canada (excludes Alaska and Hawaii), and to prohibit the shipping to international locations, including APO/FPO/DPO addresses, Puerto Rico, Guam, and all other U.S. territories.

    Last Updated October 23, 2017

  • Shipping to Post Office Boxes

    Second-day and next-day shipping are not available to post office boxes. All standard deliveries to P.O. Boxes will be shipped via parcel post. Please feel free to contact us if you have any questions regarding when you will receive your order.

    Last Updated October 23, 2017

  • ShopRunner

    ShopRunner is a convenient shopping option available on our site that offers its members free 2-day shipping and free return shipping on select items.

    For orders placed with ShopRunner, please allow two full business days* for the order to arrive after it has been processed. Eligible items will ship free via FedEx 2Day to ensure delivery in two business days. Any shipment to a PO Box, APO/FPO/DPO or international address is excluded from the ShopRunner program.

    *Orders placed after 12:00 noon (CT) Friday will be processed Monday. Shipping times may vary by merchandise. A signature may be required, and there may be additional charges if more than one delivery attempt is required. This service is not available for some zip codes.

    Last Updated September 27, 2019