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Assistance

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Returns & Exchanges
  • Return Policy

    At Last Call, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange. Refunds will be credited to the original form of payment. The following rules apply:

    • Returns are accepted within 30 days of receipt.
    • Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable).
    • Altered apparel, special orders, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned.
    • Last Call reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.

    Holiday Returns: Purchases made from 11/1/19 through 12/25/19 will have an extended return policy through 1/31/20. All other terms and conditions of our Return Policy remain in effect.

    Please allow 10-14 days for the processing of your return.

    Returning By Mail

    Click here to start your return using the order number.

    A return fee of $9.95 will apply.

    If you don't have an order number, please call 1.800.456.5488 for assistance.

    Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed to: Sales Division, 123 Customer Way, Irving, TX 75039.

    Gift Returns By Mail

    Click here to start your gift return using the order number. A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise. The card can be used for store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call and Bergdorf Goodman. For gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card in compliance with federal law.

    If you don't have an order number, please call 1.800.456.5488 for assistance.

    Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed to: Sales Division, 123 Customer Way, Irving, TX 75039

    Returning In Store

    Click here to start your gift return and print your return slip using the order number. You will need this return slip to return items in store. Eligible items may be returned to a Last Call store for credit within 30 days of the delivery date. Bring the merchandise and either your return slip (if purchase was made online) or receipt (from in-store purchases) to any store sales associate.

    Last Call stores are unable to process returns for items purchased at Neiman Marcus, Bergdorf Goodman, and Horchow stores, online or via catalog.

    Gift Returns In Store

    Click here to start your gift return and print your return slip using the order number. You will need this return slip to return items in store. Bring the merchandise and either your return slip (if purchase was made online) or receipt (from in-store purchases) to any store sales associate. A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise. The card can be used for store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call and Bergdorf Goodman. For gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card in compliance with federal law.

    Last Call stores are unable to process returns for items purchased at Neiman Marcus, Bergdorf Goodman, and Horchow stores, online or via catalog.

    Returning International Merchandise

    For complete return policy details, please visit www.lastcall.com/globalreturns#returns-borderfree.

    Last Updated November 1, 2019

  • Start a Return Now

  • ShopRunner

    ShopRunner is a convenient shopping option available on our site that offers its members free 2-day shipping and free return shipping on select items.

    Returns are accepted within 30 days of receipt. Return charges will be removed after your items are processed. A fee will not apply to ShopRunner member returns and does not require contacting Customer Care. Altered apparel, special orders, perishable, personalized, and "final sale" items cannot be returned.

    Last Updated September 27, 2019