Assistance

Returns & Exchanges

  • Online & Catalog Purchases—USA

    Returns and Exchanges

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, eligible items or defective merchandise. Used merchandise cannot be returned unless defective.

    Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received.

    Merchandise must be returned within 30 days of receipt of merchandise.
    Please allow 10-14 days for processing of your return.

    FREE RETURNS BY MAIL

    RETURNS ARE FREE if you choose to receive Last Call Credit and return your item(s) within 30 days of receipt. Check the Last Call Credit box on the packing slip. When the return is processed, a virtual merchandise credit gift card will be sent to the Purchaser's email address within 24 hours.

    If you prefer a refund to your original form of Payment, a $9.95 return shipping charge will be deducted from your refund. Check the Original Payment box on the packing slip.

    We are not able to process a virtual merchandise credit gift card for gift recipients, see Gifts section below.

    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

    Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

    If you use a Smart Label, a $9.95 return shipping charge will be deducted from your refund. If you prefer not to use the Smart Label (you will not qualify for Free Returns), please ship the item prepaid and insured to Sales Division, 123 Customer Way, Irving, TX 75039. For a replacement shipping label, please call 1.800.456.5488.

    Free Returns by Mail Last Updated March 28, 2016.

    FREE RETURNS IN STORE

    LastCall.com purchases may be returned to the Customer Service Department at a Last Call store. LastCall.com returns will not be accepted in Neiman Marcus full-line stores. Merchandise must be in saleable condition and be accompanied by the original packing slip in order for the Last Call store to accept it.

    Free Returns in Store Last Updated September 8, 2015.

    GIFTS

    When returning a gift, a Neiman Marcus Group Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Neiman Marcus, Horchow, Last Call, CUSP and Bergdorf Goodman stores, catalog, and online. In compliance with Federal law, for gifts valued at more than $2,000.00 the recipient will receive a check rather than a Merchandise Credit Gift Card. Simply fill out the packing slip, reason for return, and check the box for Gift Recipient.

    Gifts Last Updated June 29, 2015.

    RETURNS FOR EARLY CREDIT

    Last Call is pleased to offer Returns for Early Credit for eligible purchases. Credit will be initiated to your banking institution when the U.S. post office scans your return shipping label on your package. Your purchase may not qualify for the Returns for Early Credit program and if so, please follow the Returns & Exchanges process above.

    Exchanges are excluded. For Exchanges, please follow the Returns & Exchanges process above.

    To submit online merchandise for an Early Credit request, follow these steps:

    1. If you are a registered customer, log in to your account and select the order number from your Order History.

    Non-registered customers (Guest) must have the order number (located on the packing slip) and the email address or phone number of the original purchaser. If you do not have this information, please follow the Returns & Exchanges process above.

    2. Choose from the eligible item(s) you wish to return and follow the online process/steps to submit your request.

    3. Affix the provided SmartLabel associated with the merchandise to the outside of your package and enclose the return section of the packing slip with the returned item(s).

    4. Drop your package off at a U.S. post office.

    Credit will be issued to the original form of payment. Processing times may vary between payment providers. You will receive an email advising the credit process with your banking institution has been initiated.

    Can't find your label? You can print a new label when you log in to your account and select item(s) for Returns for Early Credit.

    RETURNING GIFTS USING THE RETURNS FOR EARLY CREDIT PROCESS

    If you return a gift using the Returns for Early Credit process, the credit will be issued to the original purchaser. If you do not want the credit to be issued to the original purchaser, please follow the Returns & Exchanges process above.

    Click here to get started using Returns for Early Credit!

    Returns for Early Credit Last Updated December 18, 2014.

    OTHER ITEMS

    All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.

  • Online Purchases—International BORDERFREE Logo

    Last Call wants you to be completely happy with your purchase. If for any reason you are not satisfied, you may contact our Customer Care Contact Center 24 hours a day, 7 days a week at 1.972.556.6044, or via chat online, or email. Customer care will provide you with a required Return Merchandise Authorization (RMA) number.

    International orders returned directly to a Last Call store or sent to Lastcall.com without a Return Merchandise Authorization (RMA), will receive a refund for the merchandise only. Duties, taxes or tariffs will not be refunded.

    If you chose to pay duties and taxes at time of delivery (COD), you will not be credited for the duties, taxes or tariffs.

    Please allow up to six (6) weeks for processing your return and credit from your financial institution.

    Online Purchases - International Borderfree Last Updated August 18, 2016.